NetSuite nightmares

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1. NetSuite Support Group Needed

michaelwilliams - 09/27/07

We also suffered through a terribly difficult NetSuite experience. From exaggerated and invalid claims by sales people, to a very expensive implementation, to an unstable product ? our project team was ultimately assailed by the user community who vocally claimed the product was hard to use and by our sales management team who claimed the CRM portion was inherently weak. After about a year and a half we finally cut our losses and moved to another on-demand product which we?ve been happy with. My advice? Let the buyer beware.

1.1. Netsuite

vz1 - 09/27/07

What did you switch to?

1.1.1. Got it right the second time

michaelwilliams - 09/28/07

Aplicor

2. RE: NetSuite nightmares

pdoucetca - 09/27/07

The interesting part about the article was that the complainant seemed to try to implement solo. Anyone with any experience knows that there isn't any mid-ranged solution which can be implemented without some consulting services. "Do not try this at home" is very true wit ANY mid-ranged product.

2.1. NetSuite never said "do not try this at home"

ttsoft - 10/03/07

Put the article in the context that 2+ years ago NetSuite was MARKETING to QuickBooks users who wanted to move up to the next level. That's not exactly how NetSuite seems positioned today so I can see how those who bought into the "upgrade from QuickBooks" back then may be feeling a little burned now.

3. NetSuite is Horrible

Verical - 09/28/07

NetSuite is a catatrophe: sales people promise the moon but there is little flexibility, no support, and no willingness to help solve problems. My firms is small and we almost went under because of the delays and costs of dealing with NetSuite. We had to junk the entire solution and start over from scratch. Avoid NetSuite at ALL costs!

4. NS = little Oracle

adam1100 - 09/28/07

If Google's informal corporate motto is "Don't be evil" then NetSuites informal corporate motto should be "Tie the customer over a barrel" Ohh, and BTW that barrel contains rotting fish heads.

There strategy is both of us know we have you tied over a barrel but if you are nice to us then maybe in the future we will tie you to a barrel that doesn't smell as bad.

We have been an Oracle Small Business, NetLedger, NetSuite customer for over five years and we just spent a tremendous amount of money almost a year getting off of the system.

I would STRONGLY consider other alternatives before investing in NS.

5. NetSuite burns the little guys

betheepoo@... - 09/28/07

I work for a small non-profit company that disseminates information technology access for persons with disabilities. I am the only sighted employee out of 3 total employees. In 2001 our accountant suggested we use Netledger. The cost was $359 a year. Oracle bought them out and in 2004 our bill went to $1400 a year and $4000 to have our files converted for Quickbooks. Had to manually input everything as we couldn't afford the new costs.

5.1. Subscription Model

str1ker - 11/28/07

I questioned their pricing also because I was worried about what my prices are going to be after my 60% discount expires after 4 years. Right now, the price of Netsuite is about $6,000 for the system and it does not include a user yet. After 4 years, it could well be $8,000. They justify it by saying - "as the functionality of the product improves, are we not supposed to charge more?".

IMHO, software as a subscription should have predictable pricing. How would you feel if your newspaper subscription went for $15.00 a month to $60.00 and then to $300.00 just because they decided to add 100 more pages of classified ads?

6. get what you pay for.

DTURNBULL - 09/29/07

Reading this, it is hard to believe that my experience with netsuite could be so different. Outside of the cost of implementation a tad on the high side, I've been beyond pleased. I did my due diligence beforehand and talked to 4 different business owners running Netsuite and it's been working like a charm for almost 2 years.

But if you're running a business and your IT budget is $1000/year (which it sounds the case for a few posters here) then you're better off sticking with quicken.

6.1. IT Budget

str1ker - 10/30/07

The fact that you can afford netsuite even at extremely high discount rates tell you that these companies have more than $1000 per year in IT budget to be able to justify such expense.

If Netsuite disclosed everything up front and had accurate information in their website on the functionality and limitations of the base system, the disappointment levels will not be so high.

Even in the Netsuite User Group, you read how Netsuite removes features that was previously free during renewal. Costs like these should be predictable. One user had a free user plus free site customization module when he signed up a year ago, he lost both during renewal and now has to pay $5000+ a year more just to maintain the same functionality. On top of that, the teaser discount has expired. So the costs shot up to ridiculous levels.

When you buy Quicken this year for $449.00, you know it will not be $1000 next year. With SaaS, once you can no longer afford their price increases, you run the risk of being locked out of your own business.

6.1.1. so what's unclear?

burkejon - 06/27/08

Did the customer's quote not say 'this is what it costs, this is the discount you're getting to make it free'?

once the contract is over, where does it say you are 'guaranteed' another year of free options? you know the options you got for free are $5000....so when its time to renew, where's the suprise?

yes, quicken is $449....LIST price. If you buy it on sale at a 20% discount you pay $359....but there's no gurantee that you're going to get the same sale next year, is there? hence, the price would rise to $449.

I mentioned this before, with any SAAS application, if you don't want 'surprises' or 'rising prices'....step up and pay list price from day 1. SFDC, Sugar, RightNow, and yes, NetSuite etc all have LIST price sheets that haven't changed in years.

7. RE: NetSuite nightmares

ttsoft - 10/03/07

I don't believe this is a single instance of a nightmare with NetSuite... As a small business we too are experiencing many of the same problems after a few years on the product. NetSuite has a technically beautiful product, but if you'd rather run your business than be impressed with screens exhibiting the latest technologies, and if you want to work with a vendor who understands business as well as technology, then you may want to avoid NetSuite. Don't be too impressed and don't even consider NetSuite without an independent business consultant involved. Furthermore any price quotes you get from NetSuite beware of their use of heavy discounts off the list pricing; they may begin to remove those discounts over time.

7.1. Discounts ususally only good for sign up

ray@... - 11/26/07

Your reseller should let you know up front, and most of them do. The biggest problem with Netsuite is the direct sales teams are very very deceptive, almost to criminal proportions. If you want to know about netsuite, talk to a channel partner that knows the product.
Also lock yourself in to multi year deals to secure the and insure the pricing. In most cases, once you are on it, its damn near impossible to move off. But for us Netsuite has been a Godsend.

8. RE: NetSuite nightmares

hmedfort - 10/04/07

We feel NetSuite is a great product! We have used the full NetSuite for 3 years and are now launching the Global Version for our International Operations. NetSuite is like any ERP, work-flow definition has to be done well and then the team must implement the solution together. We did that and are having a great experience along with 8,500+ other clients. Is Salesforce.com narrating this blog? I also find it interesting that the original complaint derived out of 1 customer based in the United Kingdom....

9. Netsuite Nightmares!!!!!

str1ker - 10/30/07

I'm a year old Netsuite user and already actively searching for a replacement. Got a 60% discount but I was promised multi-domain functionality in the 2007.1 release. They did not disclose that it is an extra module and when the 2007 upgrade finally came in, it was a 4000 a year module that piggy backs on another 4000 a year module. The system is nice. Support sucks! Unless you have a 25000 a year budget for 2 to 3 users, Netsuite is not for you. They are more mid market than SMB. Not a good feeling to stay married if the spouse wants to renegotiate a prenup annually. The pretty websites you see require a 4000 a year site builder module. Of course they don't tell you that when you sign up. Buyer Beware!!!

9.1. NetSuite the scam of the decade

GM/COO - 01/31/08

After 10 months we are almost as good as our first generation software QuickBooks. The set up team has no understanding of business at all, are total condescending, disrespectful, and smart ass?s. Beware, it the biggest smoke and mirror goes pubic scams this century.

10. NetSuite not all bad

ray@... - 11/26/07

It seems there are a few haters out there, and haters tend to go out of their way to "Warn" the masses. I mean some of this stuff I am hearing smells like spam (One guy said Aplicor was his answer? PULEEASE). I can sympathize with some of the stories I hear as far as the price increases and the standard features that go up after they make them into "Modules". This is a criminal practice in my opinion that Netsuite really needs to get a hold of.
The truth is, for us and alot of others, Netsuite IS the end all be all of software. Period. After major price increases, we too looked for another solution to move to. Guess what, there is NONE. If you want a web based system, that can do everything for your company front end to back end. I have not found one yet, and further I bet if someone suggests one, I have thoroughly evaluated it or it costs more than our company grosses in 1 year by the time you slap 3 systems together and get them to play nice. Believe me I wish there was a competitor for Netsuite out there to keep em honest, but there is none.
Sure I think that their pricing has gone waaayy out of control, and it is no longer even an option for some small businesses anymore. But at the end of the day, our system does more work for us, than any 2 employees combined, we have on staff(Sorry guys!). So the fact that I pay Netsuite annually about 2 months salary of a typical employee is not a problem, its a bargain.
No it may not be for you, but I'll put out a challenge. Show me a system, any system, that is perfect and does not have a bunch of haters out there.....I believe you may waste alot of time looking because it does not exist, guaranteed.

10.1. Netsuite Sales Reps, Costs and Options

str1ker - 11/28/07

Ray,

I agree with you on the Netsuite sales reps. I wish I had dealt with a channel partner. In my opinion, their sales practices also borders on the criminal.

For all the bad press Netsuite is getting here, I have to say it is a very good product if the sales reps would sell it honestly and the website would disclose all the features and options. Right now, trying to leave Netsuite like a plague not because It is not working for me but I just don't trust the company.

I have checked out open source offerings but their systems are geeky at best. I have not had a chance to check out Netbooks (www.netbooks.com). The product launched this year (Sept 5) so I'm not expecting the same level of functionality with Netsuite. Webstore capability is slated for Jan 08. Their price is $200 per month for 5 users and $20.00 for each additional user. Once you sign up, your rates are locked in as long as you stay a customer. No short term discounts to worry about and NO PRENUP negotiations at the end of each contract. This feels so much better than the "hold hostage" terms I'm in right now. It is uncomfortable to trust your life in a company that behaves "criminally" as you remarked.

I have tried to reason with my rep, who transferred me to her sales manager then I got transferred to another department. After about 2 months of email exchange and phone calls, I finally given up. You'd think that after I caught them in the deception, they would make things right. IMHO, the "criminal" behavior you are referring you is quite systemic. All 3 of them sing the same tune.

10.1.1. Lets keep it Apples to Apples, OK?

burkejon - 06/27/08 (Edited: 06/27/08 @ 11:04)

someone else mentioned this topic on here already, but I'd like to respond to your response.

You get what you pay for...you admit yourself NetSuite works for your business, and other options don't. Open source systems, and on-premise systems (that small businesses typically can't manage due to limited IT resouces) just don't have what NetSuite does all under one umbrella.

So you look at a newcomer to the market and compare their entry level product pricing model to NetSuite's? That's not apples to apples....its not even the same food group.

$200/month for 5 users and $20/month/user after that....so 10 users for $3600 year??? That's their LIST price...so of course the price isn't going to go up, there no room for price negotiations there.

Like the other comment said, if that's your budget, stick with Quicken. And the only thing your NetSuite rep failed to do in your specific situation was to DIS-qualify you as a viable prospect. Instead, he/she cut you a sweet deal so you could afford a better system and you just complain about it on a public forum?

Tell me, when you go to the grocery store and you see Bing cherries on sale for 50% off.....2.50/lbs...you buy 2lbs....but when you come back a week later and they're back to their normal retail price of $5/lbs, do you complain that the supermarket is 'criminal'?

I've worked for 3 different SAAS companies over the past 5 years, I see the small biz customers saying the same things, just like this, at each of them. Read your contract...understand that a discount today is not a promise for a discount tomorrow....NO BUSINESS operates that way. If you want custom terms like that....get into a multi-year contract...but then expect to pay UP FRONT...you can't have it all, everything is negotiations, give and take...welcome to the business world where real systems cost real money.

If you really don't want your costs to go up year after year, don't accept such a steep discount.....pay LIST price. SFDC, NetSuite, Sugar, RightNow...all of their pricing sheets haven't changed in years.....just the level of discounting due to competition and small businesses complaining about having to shell out $30K for a multi-million dollar CRM that 10 years ago, they could never afford anyway.

You get what you pay for....apples to apples my friend.

11. Netsuite - Awful

frisch1 - 11/30/07

We did three months of diligence before signing with Netsuite. The above documents a pattern that we saw: functionality that appears to be there doesn't work in practice. Sales people promise the world, then disappear.

We integrated in with Netsuite to discover, despite the diligence, that it worked for our inventory model. What we were not told (and could not find out until integration) was that the size of our inventory collapsed their reporting. No financial reporting. No inventory reporting. Nothing. When reports would run, they would take close to an hour, vs. 300 milliseconds in MySQL.

CRM was sold as a savior and it was a joke. Their web interface to e-mail couldn't display HTML e-mail. It literally regurgitated the code.

The only point that was correctly described was the integration of financial and inventory systems. That worked as advertised. However, it nearly ground our processes to a halt. Marking 500 items as in inventory would take (no exaggeration) almost 20 minutes from the time you clicked the submit button until the system was updated. Uploading inventory into the system, in similar sized chunks, could take four hours before it appeared in your view.

What was perhaps the most frustrating was the amount of time we spent walking Netsuite through our processes, our inventory structure, and asking detailed SLA and performance questions and, speaking frankly, just being lied to in response. Not evasive sales speak. Flat out being told the system does things (and reassured of that fact) when it does not.

When we finally pulled the plug four months after implementation, their response was essentially "too bad." We have an e-mail from the head of their East Coast sales where we were told to "learn to deal with it."

We've got our correspondence and e-mails saved, and notes for what I have no doubt will be an eventual lawsuit. We've spoken with other people who have used Netsuite. One likes it, a few okay with it, and many pulled the plug on it (but still pay Netsuite under contract. Their lawyers are not shy).

This was close to a $90,000 lesson for our company. We had to pay out the contract for more than two years of a system we haven't touched in more than a year.

If you're still working with index cards and filing cabinets and paper ledgers, perhaps Netsuite would be an amazing solution. Otherwise, stear clear. No matter what you are told initially, assume it's a lie.

11.1. Skip the Netsuite UG and send your comments to Dennis

str1ker - 12/03/07

The Netsuite UG has lots of horror stories that disappear shortly after they are posted. I suggest you send all your comments directly to Dennis Howlett. He needs more people to come out and say it as it is.

The post by frish1 is sad but I'm not surprised at all as I have received emails from other Netsuite users also.

IMO, the sales practices are very deceitful. Here is a snippet of an email exchange in March 2007.

Netsuite KN > Have a prospect: He has two different web sites and needs to pull inventory for these two sites from ONE warehouse. Can we do this? And if so does he need Advanced Site Builder?

Netsuite SB > Wait until next version ? multi site capabilities will be there.

Fast forward August 2007.

Me > I was testing the 2007 Beta and the multi site capabilities require the advanced site builder. I got Netsuite with the understanding that I will have this capability without an additional fee.

After a week

Me > I have not heard back from you on this.

Netsuite KN > My apologies you understood that Multi Site was going to be included with the base NetSuite package. I?ve attached a quote for the Site Builder module. It is pro-rated to the end of your first year and your discount has been applied. Please note that there is also a fee for each additional site you want to host with NetSuite. I?ve included that as a separate line item.

Me> If you read through the email history you will notice that you asked XXXX about the multisite capability and if that is a feature of the ASB. He made no remarks about that being an additional fee or being a part of ASB. The omission was not yours or mine althoughi based my decision on that. I'm already out about 6 months on the ecommerce because I was waiting for it. I don't think it is fair that I'm made to pay for something that was not fully disclosed to me.

Netsuite KN> If you could please follow up with my manager XXXXX to discuss. His direct number is XXXXX.

After than I got transferred to a different department in the company. I had no further contact with my rep or the sales manager.

For the benefit of those who don't know Netsuite. Multi Domain is $3600 per year per domain and it piggybacks on the Site Builder which is another $3600 per year. On top of that you need to buy support. Even with a 60% discount, it is just delaying the inevitable.

12. RE: NetSuite nightmares

webehikkin123 - 12/21/07

I can certainly feel this company's disgust with NetSuite. I am an American company located in Boca Raton, Florida and I have invested over $140,000 in the program that a Sales Representative located in Canada sold to me. He promised me the world with this program and so far I have only gotten a small rural town. Customer support is basically non-existant for my company because so much customization has gone into this program. Unfortunately, the customization is starting fail to the point that my company has now resulted to utilizing a $51.99 program I purchased at Office Depot just so I could conduct my business with a headache.

It took over 7 months to complete this project but according to NetSuite "we kept changing things." I have went over my BRD and nothing has been changed nor added.

I really hope all over the World will think twice about this poorly run company. They spend more money on advertising that they do on consultants and programmers.

Sincerely, Boca Raton, Florida.

13. WWW.NETSUITECONSUMERFRAUD.COM

webehikkin123 - 12/26/07

I know exactly how you feel. We went through the same ordeal with our sales representative in Cananda. They promise the world and you get a small rural town instead but yet you pay big city prices. It took over 7 months and $140,000 to produce a program that isn't worth using. I get better results with pen and paper. I have started a website to bring about a class action suite against this company. This company was built on unethical selling practices and until someone stops them they will continue to do consumers just the way you and I have been done.

14. NetSuite under fire.

webehikkin123 - 01/07/08

Please save all your information (emails and notes). A big lawsuite is on its way.

15. RE: NetSuite nightmares

jvaccone@... - 01/10/08

Netsuite Victims enter
http://finance.groups.yahoo.com/group/netsuitefraud/

Join the club

16. RE: NetSuite nightmares

ERP & CRM Veteran - 01/12/08

I am new to this thread and article. I am happy to acknowledge I have worked in the ERP space for 8 years and represent a competitive product to NetSuite (think Redmond). I am not here to discuss NetSuite's business practices but instead to set the record straight for companies looking to purchase enterprise software in general. And yes, I am the quarterback in sales opportunities with prospective customers and have sold nearly 100 CRM and ERP systems throughout my career. Be careful of sales reps that will tell you only good news. Instead, seek out a sales rep that is open and more honest, perhaps too honest and acting conservative, in their approach. Also be aware of software companies offering steep discounts (30% +). This means they are overcharging to start if they can give up this much margin. Focus on vendors that are in it to show you how you can see real value from their solution. Don't buy on price alone. It should be the 4th or 5th priority on the criteria list. Vendor reputation, longevity, deep industry expertise / functionality and enterprise vision / strategic roadmap should be your highest criterion from which to evaluate vendors. Vendors should also provide a 5 year Total Cost of Ownership with real costs documented. Good luck!

16.1. Addendum to Original Post

ERP & CRM Veteran - 01/12/08

Please note in the original post "be aware" was meant to say "BEWARE" of companies offering 30%+ discounts. The only reason a software company will gladly offer large discounts is if there are underdocumented fees you will pay starting year two. Never accept low ball pricing. There is a saying in the software industry that most prospective customers miss when they buy on price, "You can pay me now or pay me later". Good luck!

16.2. interesting...

burkejon - 06/26/08 (Edited: 06/26/08 @ 04:09)

I am a sales rep in this space. the only time I ever give a 30% or greater discount is when its competitive against SFDC, Inntact, Softrax, etc...we have a better product, buyers recognize this, but expect us to price match.

I wish every buyer had your insight.

17. Way to get the saas ball rolling NetSuite

John Musbach - 01/13/08

You had the ball in your court NetSuite and you decided to drop it why? The success of saas was in your control but you seemed to care more about money then letting a new technology succeed. Now your poor service has resulted in your company receiving a blemished reputation and saas being looked down upon and as the end result is that nobody wins. Is this really what you wanted? All you had to do was provide competent customer support but I guess like all tech companies these days that's just too much to ask for. *sigh*

- John Musbach

18. RE: NetSuite nightmares

DadoWizard - 04/30/08

I am a user of Netsuite in Australia and am suprised of all the comments on the internet about Netsuite. Maybe I am special but our sales / implementation process was far different from what Ive heard.

We purchased Netsuite after investigating many different integrated hosted solutions. I had read many of the nightmare stories on the internet but noticed that most of them involved smallish businesses who appeared to try to setup the product by themselves.

Having implemented many systems over my time I knew that for a successful installation you need to properly scope out the project.

I took my time with ensuring this product met our requirements. I spoke with some users here in Australia and two in California.

I called their support department at one of the companies I visited to see how the support issues were managed.

Most importantly, I engaged a third party consultant with Netsuite experience just in case I did not receive the support I needed.

We have had Netsuite fully implemented for over 12 months now and I have to say that it is by far the best integrated solution I have ever seen.

We had a few minor issues in the beginning but the Netsuite Australia team were fast to respond, quick to resolve and very professional.

I know I am probably paying more than I should for my Netsuite solution, but If I worked out how much it would cost my business without Netsuite, I am positive this product is making me money.

This is just my 2 cents. I hope others who have had a good experience with Netsuite come forward and share. I would hate to see this product lose focus due to the vocal Netsuite haters scaring away future happy Netsuite users.

DO YOUR HOMEWORK!!!!!

18.1. A plan that doesn't plan for problems, isn't a good plan

lingotechnologies - 10/21/08

It was nice to hear a thoughtful approach to
evaluating systems and putting your company in the
best position to benefit from technology. We are a
reseller of several ERP systems,
http://www.lingotechnogies.com, and have found
NetSuite to be the easiest of the major ERP providers
to work with - as a partner and customer. Knowing what
you need and how a system will benefit your company is
critical prior to moving forward in "hopes" that
everything will work out. Keep up the good work!

19. RE: NetSuite nightmares

bashour - 05/11/08

To be frankly honest I had been interested in buying NetSuite for our small business start-up and this column has changed my mind. Thank you!
I had been having a bad gut feeling from my dealings with their sales force - even though on an individual basis I got along extremely well with them and found them very pleasant. I think the reps believe in what they are selling and themselves are dupes of the company. The huge discounting, the module add-on costs for a system that portrays itself as all-in-one, the annual increases and the risk of being held a hostage once your entire business is in their servers.
The whole thing was leaving a bad taste...
Dr. Mounir Bashour
www.drbashour.blogspot.com
www.bashour.com

20. RE: NetSuite nightmares

FastGrowth - 05/17/08

NetSuite has been awesome for us. Perspective is important, so recognize that I'm coming from experiences as an executive with two different large corporate intalls of Oracle (two updgrades) and PeopleSoft, to Netsuite in my own $20 million firm. My guess is that most small business operators don't recognize the relatively huge costs for Oracle/SAP installs for large companies, in both dollars and technical resources. Netsuite is a relative bargain, with much better integration of the enterprise than even the big boys, and no hardware costs. Others seem to have failed to negotiate with Netsuite on multi-year licenses and limitations to price increases. Rookie mistakes.

20.1. someone that gets it

burkejon - 06/27/08

...and someone with obvious budget.
...and someone that knows how to read, understand, and negotiate a contract.
...and knows the value of an application, its strengths and weaknesses.

refreshing.

21. RE: NetSuite nightmares

tvun - 06/01/08

Dear Sir,

RE: Account no: 623619

I would like to highlight my disappointment in purchasing your product.

Before payment I was told that two users equal to three users as the administrator is not consider as a user but after full payment two users equal to two users because now the administrator is consider a user.

Integration with FedEx was also possible before payment but this is not possible after I made full payment.

During presentation item bin number was shown to me but after payment I could not find this feature and I was assured that it is there and maybe it is not activated. It took almost 4 months for you to let me know that this feature is only available in the advance inventory system an add on feature.

I was also told that since I am hosting my website with Netsuite, the Netcommerce Site Builder Module is included but this was also not true after I made payment. To solve this problem I was told that I only have to pay 10% of it but when the invoice came I was charged 20%. When I check with Joni your sales rep. I was told not to worried and I need not pay for this invoice.
And now it is another grandmother story. I have to pay for this invoice and this amount will be deducted from my next renewal.
Is this the story of ???The wolves are coming or the camel and a carrot????

It already took almost 4 month just to set up the website. Company like Storefront.net and Powerwebsites.com only take less than an hour phone call from US to set up a website. I just wonder how long more these implementations will takes. Before this is done it is about time for a renewal.

The discount given to me from your right hand was taken back by your left hand.

Only happy customers will give you referrers. You have a very good product and excellent people like Joni & Erwin.

Thank you good day and have a nice evening.

Yours truly unhappy customer

______________________
Thomas Vun

22. RE: NetSuite nightmares

adwood - 06/18/08

Intacct! Go pick up your check from Zach now.

23. RE: NetSuite nightmares

farrago - 03/22/09

It took us almost a year just to set up our website. Companies like Storefront.net and citymax.com only take about an hour. Item/WebStore building interface is atrocious and counter intuitive at every step. Their SEO sucks as your images won't bee indexed by Google and you can't add a user forum or product reviews out of the box. Not bad in most back office areas, but majorly sucky for heavy ecommerce users. Many features are considered "possible" if you have a java programmer on staff to write custom code, but forget about it if you are a point + click + intuition type of user.

T

24. RE: NetSuite nightmares

dwayne.casper - 04/18/09

This all sounds like the typical Netsuite engagement, lies, empty system promises, lack of customer attention. Once you pay them, you become another annoyance to them!

25. SO you're very welcome

SO what now - 04/23/09

I'm very sympathetic and ready to listen and help if it's appropriate. SO for what it's worth I'm personally inviting you to check out our service at salesorder dot com. Ask for Nick....